Build your personalized statistics dashboard with our API. Improve the productivity of your telephony and the availability for your customers.
In our tutorial, we show how you can create your dashboard with little effort using sipgate.io and Grafana.
to the tutorial
Every second counts. Find out how long an average call lasts or what the average time in the queue looks like. This enables targeted optimization of your customers‘ waiting time. Customers that hang up, while still being in the queue can also be considered.
Our real-time statistics show you, among other things, the number of current calls or customers in the queue. This gives you an overview of the day’s events and lets you know how busy your teams are. It also enables situational adjustments so that your customers can contact you in the best possible way.
Increase your availability by analyzing your missed calls. The comparison of incoming and accepted calls enables you to display call load peaks. This way you can notice when you receive more calls than you have the capacities to accept. It also enables you to improve your availability during these time periods. Your customers will thank you.
Your statistics can also be sorted into personalized user groups. You can group the numbers of your sipgate team account into departments, teams, or other categories for a more targeted analysis. Your teams have the possibility to view and improve the KPIs that are most important to them.
Filtering by hours, days, weeks, months, or years, allows a more detailed examination of your statistics. This way, you can find out in which periods of time your telephony behavior performs badly so that it can be optimized in the future.
sipgate team is our cloud-based telephone system for companies and teams. Here you can configure several users and user groups. That makes sipgate team and sipgate.io the perfect combination for call statistics.
